WHAT'S OUTLET MANAGER ABOUT
EVERY SHIP NEEDS A CAPTAIN
Junior Outlet Manager (JOM!) is the first level of management at W Café (Work@holic) and forms the foundation for future managerial progression. In this role, you will be leading a team of passionate Crew(s) to deliver top class customer service while delivering quality food & beverage. Some of your responsibilities include:
Customer Service:
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Ensure your Crew treat customer in polite manner & upsell as appropriate
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Responding & managing customer complaints
Inventory:
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Ensuring sufficient stock for day to day operation via planning & ordering from business partners
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Lead the team to arrange monthly stock count with the crew
Ops Standard
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Ensuring cleanliness of the work area by ensuring daily/weekly cleaning completed
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Communicate with district manager to resolve sales/operational issues
People Management:
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Schedule team’s timetable fairly & optimally
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while dedicating work among team members according to workstations
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Help crew(s) succeed by managing and training and providing them with feedback.
WHAT DOES IT TAKE TO JOIN US
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At least 1 year working experience in the Food & Beverage / Hospitality / Tourism industry.
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Experience in overseeing outlet(s), cost & budget planning.
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Experience in baking is a plus
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Able to handcraft coffee (basic) using espresso machine
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Must be able to communicate well in English
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Right Attitude (https://www.wcafe.my/corevalue)
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Must be Malaysian & possess own transport
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Work Full Time (5 days a week) 6am - 4pm or 9am – 7pm
