W | TRIBE : CREDIT BACK

Every 1st of the month, your W Tribe Tiering will decided based on your last month's order (only Direct Payment, excluding payment via W Credit).

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You might have some questions, we have the answers.

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• I am Gold in August and have spent a total of 300, what tier would I be in 1st September and how much Credit Back would I get?

  On 1st September, you would achieve the Iridium Tier that enables you to earn 10% of Credit Back (only Direct Payment, excluding payment via W Credit). The Credit Back will therefore be 10% x 300 = 30.0

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• When you calculate my Credit Back, is it a % of my Gross or Nett order value?

  It is Nett. Meaning the value after taking out any savings or discount. e.g. if a Café Latte is 10.0 and 9.0 (after the 10% discount), the value of Credit Back will be a % of 9.0

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• What happened to the 10% Discount that I used to get when using the App?

  That has​ been discontinued

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• When and how often do I get my Credit Back?​

  Your Credit Back upon completion of your order, i.e. after you collected your order and fulfilled in the system.
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• Is there an expiry to the Credit Back?

  The Credit Back is no different from any of your regular credit, in the sense that it last for 1 year

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• Where can I find the history of Credit Back that I have received?

  You can find the records in your My Account page, accessible via the top right button on the App's Homepage. Check under Order & Top Up History.
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• Where else can I find more details?

  You will find the answers at Frequently Asked Questions or if you prefer, contact us at general@workaholic.my​Just Click 

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